Presentations & Workshops

Killick, S. (2019). But what about us? Developing an inclusive approach to library insight. Presented at the 13th International Conference on Performance Measurement in Libraries. Aberystwyth, Wales. July 23rd – 25th.

Stiles, K. and Killick, S. (2019) Completely Shelfless: reinventing a physical library for an online community. Presented at the 5th User Experience in Libraries conference (UXLibsV) . London. June 18th – 19th.

Killick, S. A. and Wilson F. (2018) Loud Librarians! Workshop delivered at the Library Assessment Conference. Houston, TX. December 7th.

Killick, S. A., Nurse, R. and Clough, H. (2018). The Continuing Adventures of Library Learning Analytics: Exploring the Relationship between Library Skills Training and Student Success. Presented at the Library Assessment Conference 2018. Houston, TX. December 5th.

Killick, S. A. (2018). Student Partnerships to Develop Library Services. Presented at the Student Voice Symposium, The Open University, Milton Keynes. January 28th.

Killick, S. A. (2018) What if the answer was in the Library all along? Lightening talk presented at Using data to increase learning gains and teaching excellence. The Open University, Milton Keynes. January 22nd.

Killick, S. (2017). Exploiting customer relationship management analytics to improve the student experience. Presented at the 12th International Conference on Performance Measurement in Libraries. Oxford, England. August 1st.

Killick, S. A. and Wilson F. (2017). Loud Librarians! Workshop delivered at the Cilip Conference. Manchester. July 6th.

Dick, S. and Killick, S. (2016). Delighting Our Customers: Building Services Collaboratively with Learners at a Distance. Presented at the Library Assessment Conference 2016. Arlington, Virginia. October 31st – November 2nd

Killick, S. A. and Dick, S. (2016). Students as Partners: Working in Collaboration. Presented at the University of York staff development event. University of York Library, York. August 2nd.

Killick, S. A. (2016). Taking the Holistic View: Building a customer feedback database. Presented at the University of York staff development event. University of York Library, York. August 2nd.

Killick, S. (2016). Taking the Holistic View: Building a customer feedback database. Presented at the Relationship Management in HE Libraries Workshop on Action planning. LSE, London. April 15th.

Killick, S. A. (2015). Library Services: Innovative approaches to supporting students. Presented at the Learn About Fair. The Open University, Milton Keynes. April 23rd.

Killick, S.A. and Kyrillidou, M. (2014). Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?. Presented at the Library Assessment Conference 2014. Seattle, Washington. August 4th. Available at:

Killick, S.A. (2014). Using LibQUAL+® Strategically. Workshop for University of Lund Libraries. Lund, Sweden. April 11th.

Killick, S.A. (2013). LibQUAL+® Data Analysis & Interpretation. Workshop for Durham University. Durham, December 5th.

Killick, S.A. (2013). Library Assessment and LibQUAL+®: Data Analysis & Interpertation. Workshop for the Gulf Cooperation Council. Muharraq, Bahrain, October 30th.

Killick, S.A. (2013). Library Assessment and LibQUAL+®: An Introduction to LibQUAL+®. Workshop for the Gulf Cooperation Council. Muharraq, Bahrain, October 29th.

Killick, S.A. (2013). Assessing the Impact of the Academic Library: from theory to practice. Presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services. York, England. July 24th.

Killick, S.A., van Weerden, A. & van Weerden, F. (2013). Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success? Presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services. York, England. July 22nd.

Killick, S.A. (2013). An Introduction to LibQUAL+®. Presented at the LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services. York, England. July 22nd.

Killick, S.A., and Daniels, R. (2013). Measuring our Relationship with Academic Colleagues. Presented at the Relationship Management for the 21st Century Academic Library seminar. York, England. 19th April.

Killick, S. A. (2012). Applying Performance Measurement to Safeguard Budgets: Qualitative and quantitative measurement of electronic journal packages. Presented at the Library Assessment Conference 2012. Charlottesville, Virginia. 31st October.

Killick, S.A. (2012). An introduction to LibQUAL+®. Workshop for the Bodleian Library and University of Oxford staff. Oxford, 22nd October.

Killick, S.A. (2012). LibQUAL+®: The UK & Irish Experience. Presented at the Library Assessment Seminar and LibQUAL+® Share Fair. Lund, Sweden. 20th September.

Killick, S.A. (2012). Strategic Metrics. Presented at the Leadership Seminar on Strategy, Assessment and Service Development. Lund, Sweden. 19th September.

Killick, S.A. (2012). Analysis and Interpretation of the LibQUAL+® Results. Workshop for LibQUAL+® France. Paris, France. 26th June.

Killick, S.A., and Town, J.S. (2012). LibQUAL+® and other ARL Initiatives. Presented at the SCONUL Annual Conference 2012. Liverpool, England. 14th June.

Killick, S.A. (2012). Qualitative and Quantitative Methods in Electronic Collection Management. Presented at the 4th International Conference on Qualitative and Quantitative Methods in Libraries. Limerick, Ireland. 24th May.

Killick, S.A., and Town, J.S. (2012). LibQUAL+® in Ireland and the United Kingdom. Presented at the 4th International Conference on Qualitative and Quantitative Methods in Libraries. Limerick, Ireland. 24th May.

Killick, S.A. (2012). Evaluating the Big Deal: What metrics matter? Presented at the UKSG workshop on Usage Statistics for Decision Making. London, England. 2nd February.

Killick, S.A., and Harrington, J. (2011). Electronic collection management: how statistics can, and can’t, help. Presented at the ASLIB and ADLG seminar ‘Surviving the Recession: maximising your value’. London, England. 15th November.

Killick, S.A. (2011). What do they want now? Qualitative Regrounding of the LibQUAL+® Survey. Presented at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. York, England. 22nd August.

Killick, S.A., and Town, J.S. (2011). LibQUAL+®: The UK and Irish Experience. Presented at the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. York, England. 22nd August.

Killick, S.A. (2011). Evaluating the Big Deal: What metrics matter? Presented at the BIBSAM workshop ‘More effective administration of usage statistics with Excel’. Stockholm, Sweden, 9th May.

Killick, S.A. (2010). Evaluating the Big Deal: What metrics matter? Presented at the UKSG workshop on Usage Statistics for Decision Making. London, 18th November.

Killick, S.A., Stanley, T., and Town, J.S. (2009). SPEC Kit 303 in the UK and Ireland: a survey of performance measurement and assessment practice in SCONUL member libraries. Presented at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Florence, Italy. 18th August.

Killick, S.A. (2009). SCONUL Statistics: The view from the shop floor. Presented at the JIBS workshop on management data in higher education libraries. London, 1st June.

Castens, L. & Killick, S.A. (2008). Demystifying DCMT. Presented at the Cilip Aerospace and Defence Librarians Group AGM. Shrivenham, 13th March.

Killick, S.A. (2008). Using LibQUAL+®. Presented at the LibQUAL+® Workshop. Paris, 28th January.

Killick, S.A. (2008). An introduction to LibQUAL+®. Presented at the Introduction to LibQUAL+® Workshop. London, 21st January.

Killick, S.A. (2008). LibQUAL+® Process Overview. Presented at the Introduction to LibQUAL+® Workshop. London, 21st January.

Killick, S.A. (2008). The votes are in! What next? Presented at the Introduction to LibQUAL+® Workshop. London, 21st January.

Killick, S.A. (2008). An introduction to LibQUAL+®. Presented at the Aslib Engineering Group AGM. London, 17th January.

Town, J.S. & Lock, S.A. (2007). LibQUAL+® in the UK & Ireland: five years experience. Presented at the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Stellenbosch, South Africa. 13th August.

Lock, S. A. (2007). LibQUAL+®™ Process Overview. Presented at the LibQUAL+® International Results Workshop. London, January 25th.

Lock, S. A. (2007). Practical analysis and results presentation. Presented at the LibQUAL+® International Results Workshop. London, July 5th.

Lock, S. A. (2007). LibQUAL+®™ Process Overview. Presented at the LibQUAL+® International Results Workshop. London, July 6th.

Lock, S. A. (2006). LibQUAL+®™ at Cranfield University. Presented at the LibQUAL+® International Results Meeting, University of Westminster, 17 July.

Lock, S. A. (2006). LibQUAL+®™ Process Overview: What will my library do? What will ARL do? Presented at the LibQUAL+® International Training Workshop, University of Westminster, 2-3 February.

Webster, D. E. and Lock, S. A. (2006). ARL E-Metrics. Presented at the JISC/CNI Conference 2006, York, 6-7July.

Lock, S. A. and Town, J. S. (2005). LibQUAL+® in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22 – 25 August.

Town, J. S. and Lock, S. A. (2005). LibQUAL+® in the UK and Ireland: three years findings and experience. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22 – 25 August.