Publications

Killick, S. and Wilson, F. (2019). Putting Library Assessment Data to Work. London: Facet Publishing. 
Available now from Facet Publishing (UK) and the ALA Store (USA).

Killick, S. A., Nurse, R. and Clough, H. (2018). The Continuing Adventures of Library Learning Analytics: Exploring the Relationship between Library Skills Training and Student Success. In Baughman, S., Hiller, S., Monroe, K. and Pappalardo, A. (eds). Proceedings of the Library Assessment Conference 2016. Association of Research Libraries, Washington, DC. pp. 188–199. 

Dick, S. and Killick, S. (2016) Delighting Our Customers: Building Services Collaboratively with Learners at a Distance. In Baughman, S., Hiller, S., Monroe, K. and Pappalardo, A. (eds). Proceedings of the Library Assessment Conference 2016. Association of Research Libraries, Washington, DC. pp. 543–548. 

Killick, S.A., van Weerden, A. & van Weerden, F. (2014). Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success? Performance Measurement and Metrics, 15 (1/2), pp 23-31. 

Killick, S. A. (2012). Applying Performance Measurement to Safeguard Budgets: Qualitative and quantitative measurement of electronic journal packages.  In: Hiller, S.; Kyrillidou, M.; Pappalardo, A.; Self, J. and Yeager, A. eds. Proceedings of the 2012 Library Assessment Conference. Building Effective, Sustainable, Practical Assessment, Association of Research Libraries, Washington, DC., pp. 731–735. 

Killick, S. A., and Town, J.S. (2012). LibQUAL+®: The SCONUL Experience. SCONUL Focus, Number 54, p 29 – 32.

Killick, S. A. (2012). What do they want now? Qualitative regrounding of the LibQUAL+® survey. In: Hall, I; Thornton, S and Town, J. S. eds. Proving value in challenging times: Proceedings of the 9th Northumbria international conference on performance measurement in libraries and information services, 22-26 Aug 2011, University of York, York, pp. 197–200. 

Killick, S.A. and Town, J. S. (2012). LibQUAL+®: the UK and Irish experience. In: Hall, I; Thornton, S and Town, J. S. eds. Proving value in challenging times: Proceedings of the 9th Northumbria international conference on performance measurement in libraries and information services, 22-26 Aug 2011, University of York, University of York, pp. 201–204. 

Bucknell, T., Taylor-Roe, J., Killick, S. and Thompson, S. (2011). Usage Statistics for Decision Making. Serials: The Journal for the Serials Community, 24(1), pp. 17-20. 

Killick, S.A. (2010). Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University. Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 21–24. 

Stanley, T., and Killick, S.A. (2009). Library Performance Measurement in the UK and Ireland. Washington: Association of Research Libraries. 

Killick, S.A. (2008). What do library users really want? The application of a market research tool. In: Brewerton, A., ed., Marketing library services. London: Society of College, National and University Libraries. pp. 30-36. 

Lock, S. A. (2005). A new Library for the Defence College of Management and Technology at the Defence Academy. Defence Librarian. Number 74, pp 18-19.

Lock, S. A. (2005). The new Defence College of Management and Technology Digital Library. Defence Librarian. Number 74, pp 19-20.

Lock, S. A. and Town, J. S. 2005. LibQUAL+® in the UK and Ireland: three years findings and experience. SCONUL Focus, Summer/Autumn, Number 35. 

Lock, S. A. and Town, J. S. (2005). LibQUAL+® in the local context: results, action and evaluation. In: Proceedings of the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22 – 25 August.

Town, J. S. and Killick, S.A. (2005). LibQUAL+® in the UK and Ireland: three years findings and experience. In: Proceedings of the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22 – 25 August.

Lock, S. A. 2004. Update on LibQUAL+® 2004: the international library satisfaction survey instrument. SCONUL Focus, Spring, Number 31, p 22 – 23. 

Lock, S. A. and Town J. S. 2003. LibQUAL+®(TM) in the UK: a Brief Report on the UK Pilot. SCONUL Newsletter, Summer/Autumn, Number 29, pp 8-10.